Effective Date: This Privacy Policy is effective immediately upon your first use of the platform or upon registration for an account, whichever occurs first.

The Right Customer is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not access the platform.

1. Information We Collect: We collect information to provide better services to all our users.

1.1. Personal Information: When you register: name, email address, phone number, and company details. When you subscribe: payment information, billing address, and transaction details.

1.2. Non-Personal Information: Automatically collected: IP addresses, browser type, access times, and referring URLs. Analytics Data: Page views, clicks, and time spent on our platform, collected via cookies and similar technologies.

1.3. Sensitive Information: We do not collect sensitive information such as health data, race, or religion.

2. How We Use Your Information: We use your information to:

·         Provide Services: Manage your account and subscriptions.

·         Improve the Platform: Understand user behaviour and improve user experience.

·         Marketing: Send promotional emails and newsletters (with opt-out options).

·         Compliance: Fulfill legal obligations and resolve disputes.

3. How We Share Your Information:

We do not sell your personal information to third parties. However, we may share information with:

·         Authorised Providers: Including but not limited to Acxiom (an authorised data provider) and The Trade Desk (an authorised DSP provider) for the purpose of providing NEO-related data and services.

·         Service Providers: With trusted partners for payment processing, analytics, and marketing.

·         Legal Compliance: If required by law or to protect our rights.

·         Business Transfers: In connection with a merger, sale, or acquisition.

4. Cookies and Tracking Technologies:

·         Cookies: We use cookies to personalise your experience and analyse site traffic.

·         Opt-Out: You can control cookies through your browser settings, but disabling them may affect the functionality of the platform.

5. Data Security: We take reasonable steps to protect your information from unauthorised access, including:

·         Encryption: Using SSL/TLS for data transmission.

·         Access Controls: Limiting access to personal information to authorised personnel only.

·         Data Retention: Retaining information only as long as necessary for the purposes outlined.

6. Your Rights and Choices: You have the right to:

·         Access: Request a copy of your personal information.

·         Correction: Update or correct inaccuracies in your information.

·         Deletion: Request deletion of your information, subject to legal obligations.

·         Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us via the contact form on our website.

7. Cross-Border Data Transfers: Your information may be stored and processed outside of Australia. We ensure adequate safeguards are in place for international data transfers in compliance with Australian Privacy Principles.

8. Age Restrictions: Our services are intended only for users who are 18 years of age or older. We do not knowingly collect information from individuals under 18. If we become aware that we have collected information from someone under 18, we will delete it promptly.

9. Changes to This Privacy Policy: We may update this Privacy Policy periodically. Changes will be effective immediately upon posting. We encourage you to review this page regularly.

10. Governing Law: This Privacy Policy is governed by the laws of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria.

11. Contact Us: If you have any questions about this Privacy Policy, you can reach us via the contact form on our website.

By accessing or using our platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.